Mike’s Blog

I just have to share with you todays classic.

A home user customer brought their PC in with a long list of problems.
He brought along his expert friend who proceeded to educate us on
various PC problems and how to fix them. 99% of the problems were down
to the user and not the machine. However, one problem baffled us and
that was the reported intermittent failure of his modem to dial up. OK
so he only brought the modem in, no power supply, no telephone cable, no
serial cable but no matter, we sold it to him and keep spares so we try
and try and try but cannot reproduce the problem.

Later customer + friend pick up the machine and within 10 minutes of him
getting it home reports the same problem so we send an engineer. The
engineer discovers two telephone cables plugged into the back of the
modem and into the same wall socket. Removing one of the cables restores
normal operation.

The reason he had done this was his “helpful” friend had suggested that
two connections would double his connection speed.

Next time I won’t feed the dog before they visit and I’ll slip a dog
biscuit in the friends pocket.

Later………

The same customer:
Cust: My email is not working
Us: What is your email address
Cust: I don’t know. Give me a clue.
Us: Its got an @ in it….